WHERE IS THE STORE BASED?
Cincinnati, OH / Atlanta, Ga
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
ALL SALES ARE FINAL ON CLOTHING, JEWELRY & ACCESSORIES DUE TO HEALTH REASONS.
HOWEVER if you receive a damaged item please contact firstname.lastname@example.org within 5 days of delivery and we can issue you a Refund or Exchange.
Clothing Items can be returned for an Exchange Only. Items must be unworn and in good conditon. Tags must be attached.
*BODYSUITS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED**
To make your return:
*You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
*In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
*Next, complete the Return Form on this page and include it in the box with the items you are returning.
*Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
*Once your package is received please allow 10 business days for return processing. When your return is processed you will be emailed a notification once your return is received
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! However we are NOT responsible for custom charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit. If you don't agree with custom's fees you may return order to sender for full refund. Shipping fees will not be refunded.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once shipped Most domestic orders take anywhere from 1 to 3 business days to arrive depending on the efficiency of your local postal service. We ship USPS PRIORITY which includes Saturday Delivery. International shipping delivery times may vary between 6 to 15 days. We ARE NOT responsible for lost or stolen packages. We offer signature confirmation for an additional price. We encourage you to use our signature confirmation if your location is not secure.
HOW DO I PAY FOR MY ORDER? IS IT SECURE?
The Shopify checkout process is powered by both Shopify and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through our company email email@example.com